At Autotech we understand that motor accidents can be distressing. Our customer help team are therefore trained to provide support and guidance through what can sometimes be a confusing claim process.

Our extensive experience will not only ensure the safe return of your vehicle in it's pre-accident condition (or better), but also as important, help you feel less stressful while the claim process takes its course.

The Accident Repair process can be explained as follows:

1. First contact.
One of our team will make initial contact with you to arrange for your damaged vehicle to be estimated or booked in. If your car is 'non-drivable' we will arrange for your vehicle to be collected, and taken to one of our Accident Repair Centres. If drivable, we will arrange a time, either for us to visit you, or for you to call by our centres . You may be offered a courtesy car at this stage dependent on the terms of your insurance policy.

2. Estimate
Our computer generated estimates, with images, are then collated and sent on to your your insurer. They will then be in a position to either approve the repair, or deem the vehicle a write-off, depending on whether the repair cost is greater than the value of the vehicle. Usually authority arrives within a few days, and with some insurers we can even 'self authorise' the repair, if the vehicle repair value is within a certain price range. If you need guidance with the claim process our advisors will be ready to help.

3. Authorisation
Once the vehicle has been authorised we start to put the wheels-in-motion for the repair. We order the parts, and schedule the vehicle to go through the different repair departments in our bodyshop. Occasionally parts can be hard to locate, so our Repair tracking system will keep you informed of any delays and current repair status.. There may be other repairs you would like us to help with while your vehicle is in our care, and this is a good stage to ask for a quote on those.

4. Repair Tracking
As your vehicle goes through the workshop, our repair tracking system will provide you with a unique tracking page so you can login and monitor progress at all times. You are also most welcome to call your Autotech customer care advisor, if there are any questions that remain unanswered in the repair tracking information. If you do not have your access details, please ask at the reception desk.

5. Quality checks
Once the vehicle repairs have been completed, the last stage is for the vehicle to be cleaned and prepared for collection. One of our senior managers will check the repairs before final quality control sign off. Then our customer team will make contact with you to arrange collection.

6. Feedback.
Autotech is particularly keen on feedback from our customers so please spare a few minutes to complete our online customer survey or just email your comments.