Booking\Online Tracking
It is possible your booking date may change due to loan car availability. We will contact you before the booking date to change any arrangements. We offer an online tracking system to all customers, if you would like to view the progress of your vehicle please ask at reception for details.

What do I need when handing my vehicle over to you?
Please have your vehicle in a clean condition so we can inspect the damage and assess your vehicle for any other defects you may wish us to quote for. We will check your contact numbers but please let us know if there is any preferred method or time of contact. If your insurance policy entitles you to a loan vehicle from us please ensure you bring both parts of your driving license and the license of anyone else who will be driving the vehicle. We will need to take a credit or debit card as guarantee against any fines incurred when using the loan car. Please make us aware of the radio code if any and where the locking wheel nut key is if fitted.

Can I leave personal belongings in my vehicle?
No, we ask that all personal belongings are removed from you vehicle before it arrives with us. During the course of the repair we may dismantle parts of the vehicle and we would not want the chance of any of your belongings being lost or damaged.

Will you need to drive my vehicle?
It is sometimes necessary to drive your vehicle to test that repairs have been competed to the highest standard. You vehicle is covered under our insurance policy while in our care.

Why can delays arise during repairs?
The insurance company engineer may need to inspect the vehicle. Manufacturers parts may not be available, or may be subject to backorder. Additional parts may be identified during the course of repairs beyond the original assessment. We will keep you updated with any delays to your repair.

Is there any charge for the courtesy car?
No. The vehicle will have been subject to a pre-delivery inspection, but you are responsible for the petrol usage and the oil, water and tyres should be checked daily. Please return the loan car in a clean condition. The driver of the loan car is responsible for any fines under the road traffic act If you require a larger vehicle or van these can be arranged with a local hire company at discounted rates.

What fuel do I use and is a refund available for unused petrol?
Most of the vehicles use unleaded petrol. Please return the vehicle with the same amount of fuel. The petrol cap will have details clearly marked on it. Unfortunately fuelling mistakes will need to be rectified at your cost.

Can I use the courtesy car for holidays, courses or extended travel?
No. Unless it's agreed at the outset that the duration of repairs would be for a period beyond your expected return date. None of our vehicles can leave the UK.

Who is responsible for the damage to courtesy cars provided by Autotech?
Your own insurance policy is used for cover on the courtesy car and you are responsible for your own excess. If you are unsure on your policy excess please ask. Please ask if you need to put a dog in our car as there may be a cleaning charge.

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