Customer Information

Booking/Online Tracking
It is possible your booking date may change due to loan car availability. We will contact you before the booking date to change any arrangements. We offer an online tracking system to all customers, if you would like to view the progress of your vehicle please ask at reception for details.

What do I need when handing my vehicle over to you?
Please have your vehicle in a clean condition so we can inspect the damage and assess your vehicle for any other defects you may wish us to quote for. We will check your contact numbers but please let us know if there is any preferred method or time of contact. If your insurance policy entitles you to a loan vehicle from us please ensure you bring both parts of your driving license and the license of anyone else who will be driving the vehicle. We will need to take a credit or debit card as guarantee against any fines incurred when using the loan car. Please make us aware of the radio code if any and where the locking wheel nut key is if fitted.

Can I leave personal belongings in my vehicle?
No, we ask that all personal belongings are removed from you vehicle before it arrives with us. During the course of the repair we may dismantle parts of the vehicle and we would not want the chance of any of your belongings being lost or damaged.

Will you need to drive my vehicle?
It is sometimes necessary to drive your vehicle to test that repairs have been competed to the highest standard. You vehicle is covered under our insurance policy while in our care.

Why can delays arise during repairs?
The insurance company engineer may need to inspect the vehicle. Manufacturers parts may not be available, or may be subject to backorder. Additional parts may be identified during the course of repairs beyond the original assessment. We will keep you updated with any delays to your repair.

What happens when my car is finished?
We will contact you buy your preferred method and arrange for collection or delivery of your vehicle. We ask that you help us to organize this within 12hrs or there may be a charge incurred for the continued use of our loan vehicle.

What do I need to pay when I have my vehicle returned?
You will have to pay any insurance excess and VAT on the repairs if you are VAT registered. Also if you have taken up any of our other services these will need to be paid before your vehicle is returned. We accept payment by cash or credit/debit card but not by Cheques.

Is there any charge for the courtesy car?
No. The vehicle will have been subject to a pre-delivery inspection, but you are responsible for the petrol usage and the oil, water and tyres should be checked daily. Please return the loan car in a clean condition. The driver of the loan car is responsible for any fines under the road traffic act If you require a larger vehicle or van these can be arranged with a local hire company at discounted rates.

What fuel do I use and is a refund available for unused petrol?
Most of the vehicles use unleaded petrol. Please return the vehicle with the same amount of fuel. The petrol cap will have details clearly marked on it. Unfortunately fuelling mistakes will need to be rectified at your cost.

Can I use the courtesy car for holidays, courses or extended travel?
No. Unless it’s agreed at the outset that the duration of repairs would be for a period beyond your expected return date. None of our vehicles can leave the UK.

Who is responsible for the damage to courtesy cars provided by Autotech?
Your own insurance policy is used for cover on the courtesy car and you are responsible for your own excess. If you are unsure on your policy excess please ask. Please ask if you need to put a dog in our car as there may be a cleaning charge.

Do you guarantee work undertaken to my vehicle?
Parts fitted to your vehicle are covered by their manufactures guarantee all other materials and workmanship are covered for 5 years as long as the vehicle remains in your ownership.

What do I do if I have a problem?
At any point before, during or after your repair there is anything you are worried about or unsure of please call us and we will always help. If there is anything we could do better, we are always looking for ways to improve our service so please let us have your feedback – feedback@autotech.uk.net

Autotech Group GDPR Privacy Notice

Autotech Group takes its obligations concerning data protection seriously. We are providing this notice so you have information about how we collect and process your personal data. We ask you to please read this Privacy Notice as it has important information you need to know.

What does our company do?
Autotech Group is an Approved and Accredited Vehicle Body Repairer that repairs accident damaged vehicles for individuals, motor insurance companies, managed repair networks, fleets and local businesses. We work with contracted specialists and vehicle dealerships that supply us with parts, paint, materials, and services to enable us to repair your vehicle.

What information do we collect and process?
In order for us to repair your vehicle it is necessary to receive from your insurer, fleet manager, company, or from you necessary personal data. “Personal Data” is information about you which, either on its own or when connected with other data, allows us to identify you as an individual customer to provide you with our services.
The personal data we hold may include the following:
• Your full name and contact information (address, town, postcode, email and phone number)
• Your credit card details and/or bank account details (if paying by cheque or bank transfer)
• Your purchase details (including time, date and cost, and VAT status and insurance excess)
• Your insurance company (if our work is part of an insurance claim)
• Your vehicle information (make, model, registration number)
• Your proof of identity (valid driving licence and/or passport)
• Your image on security CCTV around our site
• Your work address and contact information
• Your calls and correspondence with us
• Your feedback Personal data will be collected from you or passed to us by your insurance company/fleet manager/vehicle recovery agent.

However, some personal data may, where lawful to do so, or with your consent, be collected by us from third parties (e.g. DVLA to check speeding offences for use of courtesy vehicles). Please note that you are under no obligation to provide us with your personal data, but not providing certain data could prevent us from serving you.

Why do we need your personal data?
Autotech Group processes personal data about you for a number of purposes, including:
• To organise specialist repair functions such as system recalibration with contracted third parties
• To follow up with you shortly after the repair to your vehicle to check everything is okay
• For internal record keeping (to be able to respond to customer enquiry and invoicing)
• To make an appointment with you to assess the accident damage on your vehicle
• For number plate recognition as part of our customer service and site security
• To process payments by credit/debit card or bank account details
• To remind or update you of progress or completion date
• To provide our services to you as requested or agreed
• To help us improve the services we offer This list is not exhaustive and may be updated from time to time.

We do not ‘trade’ in your personal data and will not sell or rent your details.

Who will your personal data be shared with?
Autotech Group is approved by a number of vehicle manufacturers, insurance companies and accident management companies. We may share your basic personal data, such as name, claim number and vehicle details with the relevant company you are connected with to provide the service you have requested. Your personal information may also be made available with third parties providing relevant services under contract to Autotech Group, such as specialists in system recalibration, auditors, compliance managers, insurance companies, IT hosting, and maintenance providers. These companies may use information about you to perform their functions on our behalf in accordance with the services we have requested and contract terms imposed. We may also disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law. In the event that we sell our business, we may share your details with the buyer to enable them to fulfil the service we have agreed with you. Your personal information will not be transferred to, stored or otherwise processed outside the UK.

Do we get involved in direct marketing?
Autotech Group does not take part in any direct marketing activities apart from requests for optional customer service feedback. We hope that the quality of our service and people will be enough for you to recommend us to others and view our website.

What rights do you have to amend personal data?
You have the right to review the personal data held by us and have inaccurate information about you corrected. To understand more about our data processing activities or to request access to your personal information please contact our customer support team or email gdpr@autotech.uk.net. How long do we keep your personal data? Autotech Group may keep your details on record for as long as it is necessary to meet record keeping requirements. We hold booking, invoice and email details for seven years. They are then deleted in accordance with data protection and other applicable legislation. Should you wish to make a warranty claim after this period, you will need to provide a copy of our invoice or our completed guarantee. Changes to this Privacy Notice Autotech Group may change this Privacy Notice from time to time in order to reflect changes in the law.

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